FAQ

All prices stated on our website include free postage anywhere within Australia. For express postage, we will send any number of items for a low, flat rate cost of $9.99.

All of our orders are posted with Australia Post.

We accept various payment methods. You can pay using a Credit card, Paypal, Afterpay, Apple Pay, Google Pay and Shop Pay. If you prefer to pay using a bank transfer please send us an email by clicking here.

We despatch orders daily from our warehouse in Melbourne. All orders are posted within 1 business day. The following delivery timeframes are estimates and should only be used as a guide.

Delivery timeframes are dependent on the courier company so please take this into consideration when selecting your postage option at checkout. Please also note that Public Holidays will delay your order.

Delivery estimates for standard postage are:

Melbourne/Sydney/Adelaide Metro areas: 2-5 business days

Perth/Darwin Metro areas: 3-6 business days

All other areas within Australia: 7-10 business days

If you require a faster shipping service please pay for express* post and contact us with any questions prior to purchasing.

*We use Australia Post’s Express Postal Service. This service remains the fastest postal service within Australia, however Australia Post’s next-business-day guarantee is currently suspended by them and has been since 2020.

The reason Australia Post has made this change is due to COVID-19 health and safety regulations applying to workplaces, fewer passenger flights and ongoing COVID-19 disruptions. Australia Post will reinstate their guarantee as soon as possible. Deliveries are normally still fairly quick, however Australia Post will not guarantee the delivery date at the moment. Please take this into consideration when selecting express post.

We are more than happy for you to send us a sample piece of material to assist us in finding a match for you.

As our prices are very competitive you may also purchase an item from our store to save you the time and effort of sending a sample to us.

Unfortunately, we do not have a storefront with customer access.

We do offer a Click n Collect option, however, where we will have your order ready within 24 business hours for pick up from our Warehouse.

Another option includes opting for our Express Post option in Checkout (only a flat rate of $9.99) for quicker delivery.

Please make contact with us within 30 Calendar days of receiving your purchase if you would like to organise a return or exchange. Your order must be in its original condition. Any wear or damage to your order will not qualify for a return. For a change of mind (return) you will need to send your order back to us. We will refund your money in full and
we will only deduct the initial postage and handling cost we incurred when we sent your order to you. For an exchange of size or style you will need to pay
for postage both ways.

Outside of the 30 Calendar day period, it will be up to our teams' discretion whether your return or exchange will be accepted. Fees may apply to restock your order if your return/exchange is approved.

If you’re interested in stocking our products please send us an email by clicking here.

Outside of Australia, we only ship to New Zealand. Please contact us if you have any further questions.

Yes. We offer a Pick Up service from our Warehouse in Heidelberg West, Victoria. This option is Free. Pick up can only occur on Monday - Friday between 9am and 3pm (except on Public Holidays).

Once you have placed and paid for your order, we will send you an email once your order is ready for collection so that we can organise a pick up time that is suitable for you. Your order will be ready within 24 business hours.