Frequently Asked Questions
Please read our FAQ before sending us a message.
What are your postage costs within Australia?
All prices stated on our website include free postage anywhere within Australia. For express postage, we will send any number of items for a low flat rate cost of $9.99.
How long will it take to receive my item after payment is made?
We despatch orders daily from our warehouse in Melbourne. The following delivery timeframes are estimates and should only be used as a guide. Delivery timeframes are dependent on the courier company so please take this into consideration when selecting your postage option at checkout. Delivery estimates for standard postage are: Melbourne/Sydney/Adelaide Metro areas: 1-3 business days Perth/Darwin Metro areas: 3-7 business days All other areas within Australia: 5-10 business days For international orders, please contact us prior to making your purchase so that we can provide you with delivery options and timeframes. If you require a faster and guaranteed shipping service please pay for express post and contact us with any questions prior to purchasing. To check how quickly Australia Post will deliver an express order to your location, please click on the following link: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times From: MELBOURNE VIC 3000
Will you ship to an International address?
Yes, we do ship internationally. We send our international orders via Registered International Post only, so please contact us prior to making your purchase so that we can give you a shipping quote. Alternatively, please choose the country that you’d like your item posted to at checkout, and you will see the cost of postage to that country. The postage cost will remain the same for an unlimited number of items purchased in one transaction.
What payment methods do you accept?
We accept various payment methods. You can pay using a credit card, Paypal or Afterpay. If you prefer to pay using a bank transfer please send us an email by clicking here.
What is your Returns & Exchanges Policy?
Please make contact with us within 3 business days of receiving your purchase if you would like to organise a return or exchange. Your order must be in its original condition. Any wear or damage to your order will not qualify for a return. We do not charge restocking fees on any of our products. For a change of mind (return), you will need to send your item back to us. We will refund your money in full and we will only deduct our initial postage and handling cost we incurred to send your order to you. For an exchange of size or style, you will need to pay for postage both ways.
We own a store and would like to stock your products. Is this possible?
If you’re interested in stocking our products, please send us an email by clicking here.