Frequently Asked Questions

Please read our FAQ before sending us a message.

All prices stated on our website include free postage anywhere within Australia. For express postage, we will send any number of items for a low flat rate cost of $9.99.

We despatch orders daily. Your item may take anywhere between 3 and 8 business days to arrive within Australia. If you require a faster and guaranteed shipping service, please pay for express post.

We accept bank deposits, Paypal and the following Credit Card Types: Visa, Mastercard, Discover and American Express. Please note that you do not need to have a Paypal account in order to pay with your credit card. You will need to select the ‘pay with credit card’ option when directed to Paypal.

Yes, we do ship internationally. We send our international orders via Registered International Post only, so please contact us prior to making your purchase so that we can give you a shipping quote. Alternatively, please choose the country that you’d like your item posted to at checkout, and you will see the cost of postage to that country. The postage cost will remain the same for an unlimited number of items purchased in one transaction.

Please make contact with us within 3 business days of receiving your purchase if you want to organize a return or exchange. Your order must be in its original condition.

For a change of mind (return), you will need to send your item back to us. We will refund your money in full and we will deduct our initial cost of postage that we paid to send the item/(s) to you.
For an exchange of size or style, you will need to pay for postage both ways.

If you’re interested in stocking our products, please send an email to tiestoreaus@gmail.com

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